1. Overview
TrueLine DNA respects your privacy and handles customer information with care. This policy explains how we collect, use, and protect information when you use our website and services.
2. Information We Collect
We may collect contact and order details, including your name, email, phone number, shipping/billing address, and transaction records. If you contact us, we also keep communication history required to support your request.
3. How We Use Information
We use information to process orders, provide support, send status updates, improve service quality, and meet legal or regulatory obligations. Payment processing is handled through Stripe and we do not store full card numbers on our servers.
4. Sharing of Information
We share information only with trusted service providers needed to operate our business, such as payment processors and logistics partners, or when required by law. We do not sell personal information.
5. Data Security
We apply administrative and technical safeguards to protect information. While no system can guarantee absolute security, we continuously work to reduce risk and protect stored records.
6. Data Retention
We retain records only as long as reasonably needed for service delivery, legal compliance, billing, and dispute resolution.
7. Your Rights
You may request updates or corrections to your account details, and you may contact us about privacy questions at any time.
8. Policy Changes
We may update this Privacy Policy from time to time. Updates are effective when posted on this page.
9. Contact
TrueLine DNA
Email: [email protected]
Phone: 9088583380
Address: 111 TOWN SQUARE PL STE 1238 #16385 JERSEY CITY NJ 07310